VOIP / DIGITAL VOICE SERVICE ADDENDUM
This VoIP Addendum applies only to customers who subscribe to Unwired Access Digital Voice services and supplements the MSA.
1. IMPORTANT NOTICE REGARDING 911 / E911
Digital Voice service operates differently than traditional landline telephone service.
1.1 E911 Registration
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You must provide and maintain an accurate service address for E911 functionality.
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Failure to do so may result in:
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Emergency calls being routed incorrectly
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Emergency responders receiving inaccurate location data
2. LIMITATIONS OF DIGITAL VOICE SERVICE
You acknowledge and agree that:
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Digital Voice service requires electrical power
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Service will not function during power outages unless backup power is provided
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Network outages, congestion, or upstream failures may prevent call completion
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Calls to 911 may fail under certain conditions
3. INCOMPATIBLE DEVICES
Digital Voice may not be compatible with:
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Alarm systems
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Medical monitoring devices
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Fax machines
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Dial-up modems
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Rotary phones
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PBX or legacy phone systems
You are solely responsible for verifying compatibility.
4. LIMITATION OF LIABILITY – VOIP
Unwired Access shall not be liable for:
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Failure to reach emergency services
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Incorrect routing of emergency calls
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Service outages or call quality issues
You agree to defend, indemnify, and hold harmless Unwired Access from all claims related to:
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911/E911 failures
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Emergency response delays
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Incompatible equipment
5. SUSPENSION OR TERMINATION
If your account is suspended or terminated for any reason:
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Digital Voice service (including 911/E911) will be disabled immediately
6. ACKNOWLEDGMENT
By using Digital Voice services, you acknowledge that you understand and accept these limitations and risks.
